Last Updated:September 23, 2026
This Returns Policy applies to all purchases made on https://apex‑synergy‑ventures.com/, operated by SINGAPORE APEX SYNERGY VENTURES CONSORTIUM PTE. LTD., registered address: 7500A BEACH ROAD, #04‑307, THE PLAZA, SINGAPORE 199591. Our online store offers women’s apparel.
This policy outlines the terms for returns, exchanges and refunds for your orders. Our standard outbound shipping time is 15‑30 business days from shipment confirmation, subject to logistics and customs clearance. By placing an order with us, you agree to this Returns Policy alongside our Terms of Service and Privacy Policy.
1. Return Eligibility Window
You may submit a return or exchange request within 30 calendar days from the date you receive your parcel (confirmed by delivery tracking record). Requests submitted after this 30‑day window will not be accepted for standard change‑of‑mind returns. Defective‑item claims may still be considered beyond this window subject to applicable Singapore consumer laws.
Please note: Due to our long‑haul international shipping timeline (15‑30 business days outbound), we recommend you inspect all women’s clothing items immediately upon delivery and initiate requests promptly.
2. Condition of Returned Items
To qualify for return, refund or exchange, merchandise must satisfy all of the following conditions:
- Items must be unworn, unwashed, unaltered and free of stains, perfume, makeup or deodorant marks.
- All original hang‑tags, labels and packaging must remain intact and attached to garments.
- Garments must not show any signs of damage caused by customer use.
Items that fail these conditions will be rejected and shipped back to you at your cost, with no refund or exchange provided. Final‑sale, clearance and promotional discounted items are non‑returnable and non‑exchangeable, unless the product arrives defective, damaged or incorrect.
3. How to Submit a Return Request
- Send an email to our customer‑service inbox: service@apex‑synergy‑ventures.com.
- Include your order number, full name, contact information, and clearly state whether you request a refund or exchange.
- For damaged, defective or wrongly‑shipped items, attach clear photos of the product, packaging and shipping label as supporting evidence.
- Wait for our official return‑authorization confirmation email. Do NOT send back goods without prior written approval from our team; unauthorized returned parcels will not be processed.
Once approved, you will receive instructions for return‑shipping address and packing requirements. We strongly recommend you use a trackable shipping service for returns, as we are not liable for lost or missing return parcels without tracking proof.
4. Shipping Costs for Returns
- If return is caused by our fault: defective goods, damaged‑on‑arrival, wrong item or wrong size sent by us → we bear the valid return‑shipping cost.
- If return is for change‑of‑mind, poor fit or personal preference → customer is fully responsible for all return‑shipping fees, customs duties and import taxes incurred during return transit. Original outbound delivery fees are non‑refundable in such cases.
5. Refund & Exchange Processing
- After we receive and physically inspect your returned women’s apparel and confirm eligibility, processing will take 7‑14 business days.
- For approved refunds: Funds will be returned to your original payment account. The actual arrival time depends on your bank or payment‑provider processing cycles and may take additional banking days.
- For approved exchanges: We will arrange shipment of replacement items once we complete inspection of returned goods. The new outbound delivery will again follow our standard shipping lead time of 15‑30 business days.
- We do not offer cash refunds for rejected returns.
6. Special Circumstances
- Damaged / Defective Items: If goods arrive defective or damaged in transit, notify us via email within 7 calendar days of delivery with photo evidence. We will assess each case and offer options of replacement, partial refund or full refund as appropriate.
- Missing / Lost Parcels: If your order is marked delivered but you have not received it, please contact us promptly. We will coordinate with logistics carriers for investigation.
- Customs‑related issues: For international orders, any import duties, customs fees or tax charges are the purchaser’s responsibility. We cannot issue refunds for orders held, seized or discarded by destination‑country customs authorities.
7. Non‑Returnable Items
The following categories cannot be returned or exchanged for hygiene and commercial reasons (unless factory‑defective upon arrival):
- Intimate apparel, lingerie.
- Items marked “Final Sale”, clearance items.
- Custom‑modified or tailor‑altered garments made per customer request.
8. Contact Information for Returns
If you have any questions regarding returns, exchanges or refunds, please reach out:
SINGAPORE APEX SYNERGY VENTURES CONSORTIUM PTE. LTD. Address: 7500A BEACH ROAD, #04‑307, THE PLAZA, SINGAPORE 199591 Email: service@apex‑synergy‑ventures.com Website: https://apex‑synergy‑ventures.com/